Shipping policy

 

DNZHolstersReturn Policy:

At Dnz Holsters, we aim to provide our customers with the highest-quality products. However, we understand that sometimes, a return or exchange may be necessary. To ensure a hassle-free return experience, please take note of our return policy:

1. Eligibility:

   - Only items purchased directly from the Holster website (www.Dnzholsters.com) are eligible for return or exchange.

   - Products must be unused, in their original packaging, and in resalable condition.

   - Personalized or custom-made items cannot be returned, unless they arrived damaged or defective.

2. Timeframe:

   - Customers have up to 14 days from the date of purchase to initiate a return or exchange.

   - After the 14-day period, we cannot accept returns or exchanges.

3. Return Process:

   - To initiate a return or exchange, please contact our customer support team at [contact information] within the specified timeframe.

   - Provide your order number, name, and a detailed description of the reason for return or exchange.

   - Our customer support team will guide you through the return process, providing any necessary instructions and shipping labels.

4. Return Shipping:

   - Customers are responsible for the cost return shipping, unless the item received was damaged, defective, or the wrong product was shipped.

   - It is recommended to use a trackable shipping service to ensure the product's safe arrival.

5. Refunds/Exchange:

   - Refunds will be issued to the original payment method used for the purchase, once the returned item is received and inspected.

   - If the return is approved, we will refund the item's purchase price, excluding any shipping or handling fees.

   - Exchanges can be made for items of equal or lesser value. If the desired item is of greater value, the customer will be responsible for paying the difference.

   - Refunds/exchanges may take a few business days to process.

6. Damaged or Defective Items:

   - In case of receiving a damaged or defective item, please contact us within 7 days of receiving the product, provide photographic evidence, and we will assist you with a return or exchange process at no additional cost.

7. Non-Returnable Items:

   - Gift cards, promotional items, and clearance products are non-returnable and non-refundable.

Please note that Dnz Holsters reserves the right to refuse any return or exchange if the above conditions are not met. We highly recommend reviewing our return policy thoroughly before making a purchase.